The chatbot will act as a virtual personal assistant

The chatbot will act as a virtual personal assistant

Standard Chartered plans to deploy a chatbot on its online and mobile banking platforms powered by Kasisto’s conversational artificial intelligence (AI) platform, KAI Banking.

The chatbot will act as a virtual personal assistant to help clients manage money, make payments and analyse their spending, via conversations in English and other unnamed languages. The service will launch in phases starting in Hong Kong next year, subject to regulatory approval.

Deniz Güven, global head of design and client experience at Standard Chartered, says: “Looking at how quickly our clients are embracing digital, I expect our chatbot will become a popular way to connect with us anytime, anywhere.”

Zor Gorelov, CEO and co-founder of Kasisto, adds: “KAI is already a banking expert and once it’s trained on Standard Chartered products and services, it will serve as a powerful AI brain ready to meet their clients in the channel they prefer.”

Like most AI on the market, he adds that it can make recommendations, solve problems, and when there is a need to talk to a human, the bot can hand over to a Standard Chartered staff member.

Earlier this year, POSB, one of Singapore’s oldest banks and part of the DBS Banking Group, launched an online virtual assistant, POSB digibank Virtual Assistant – powered by KAI.

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