Lloyds, Halifax and TSB hit with online banking outages
Customers of Lloyds, Halifax and TSB are unable to access their online accounts after a major outage.
Based on Twitter feeds and the website monitoring service, Down Detector, there are problems across the UK.
Many Twitter users, no strangers to tedious whinging at the best of times, are saying they can’t access accounts online or via apps.
On Twitter, Halifax says it is aware of the issue.
Due to a technical issue, we're struggling to respond to customer queries. Sorry for any inconvenience, we'll get back as soon as we can
— Halifax (@AskHalifaxBank) January 11, 2017
While Lloyds and TSB have confirmed the issues with its customer replies.
@Beanypooh Hi, I'm SG. We're currently experiencing intermittent issues with Internet Banking & are working to resolve this ASAP.
— Lloyds Bank (@AskLloydsBank) January 11, 2017
@fiona1918 Hi Fiona. We’re aware of some issues at the moment which we’re currently looking into. We’ll get back to you shortly. ^Sophie
— TSB (@TSB) January 11, 2017
UPDATE 23 January 2017
According to the Financial Times, a distributed denial of service (DDoS) attack was carried out by an international criminal gang. The paper says no customers lost any money and Lloyds has declined to “speculate” about the cause of the loss of service.
A spokesperson from Lloyds told the Daily Mail: “We had intermittent service issues with internet banking between Wednesday AM and Friday PM week before last and are sorry for any inconvenience caused.
“We had a normal service in place for the vast majority of the period and only a small number of customers had problems accessing their accounts. In most cases if customers attempted another log in they were able to get on OK.
“We will not speculate on the cause of these intermittent issues.”
Banking Technology will provide more updates as and when they happen.