POSB, one of Singapore’s oldest banks and part of the DBS Banking Group, has launched an online virtual assistant, POSB digibank Virtual Assistant.

It is powered by the KAI conversational bot/artificial intelligence (AI) platform from a New York-based fintech start-up, Kasisto.

POSB’s chatbot is available on Facebook Messenger and can answer questions relating to account balances, utility bill payments and fund transfer requests. It will also be rolled out to the WhatsApp and WeChat messaging platforms.

Kasisto already supplies it flagship platform to DBS’s subsidiary in India, DBS digibank.

“We know that our customers are spending time conversing on their favourite mobile messaging apps, and we are immersing ourselves in the customer journey by making it easier and more convenient for them to engage us,” explains Jeremy Soo, head of consumer banking group, Singapore, DBS Bank.

POSB chatbotBy Soumik Roy, editorial contributor to Banking Technology