Pacific Western Bank, ©Tuxyso, Wikimedia Commons

Pacific Western Bank, ©Tuxyso, Wikimedia Commons

Pacific Western Bank, a $21 billion institution in California, has gone live with nCino’s cloud-based Bank Operating System, replacing in-house systems.

The new solution, built on Salesforce, combines customer relationship management (CRM), loan origination, workflow, content management, business process management, customer engagement and instant reporting.

nCino is already in use by the bank’s Square 1 division, which focuses on entrepreneurial businesses in the US and their venture capital and private equity investors. This experience gave Pacific Western Bank “an advantage in evaluating and ultimately selecting nCino”, says Mark Christian, EVP of operations and systems group at the bank.

He goes on to describe the nCino team as “knowledgeable, innovative, and responsive”.

nCino says Pacific Western Bank is the 100th implementation of Bank Operating System. Earlier customers include Great Southern Bank in Missouri, Valley National Bank in New Jersey, North State Bank in North Carolina and CrossFirst Bank in Kansas.

Recently, nCino has gained its first client outside the US – OakNorth Bank.


Banking Technology Awards 2017 are now open for entry!

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Deadline for submitting the nominations is 25 August 2017.

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