14 October 2008 News

 

Turquoise selects Fabric for unified communications

Turquoise has deployed a unified communications system designed and implemented by Fabric Technologies. Working with Turquoise's other technology partners - including infrastructure provider Atlanta Technology - Fabric's system implemented a suite of Cisco Unified Communications technologies, along with complementary solutions such as voice recording from tried and tested vendors, integrated with the Turquoise Microsoft environment and applications.

It is designed to be a resilient platform for normal business operations and also be operational at Turquoise's Disaster Recovery (DR) site. The concept is to allow Turquoise to remain operational and fully FSA compliant through physical location, multiple equipment, network or line failures. Failover is automatic and requires no human intervention, ensuring that the critical market operations remain always available.

Yann L'Huillier, chief technology officer at Turquoise said "A fully fault tolerant telephone system is paramount to Turquoise's high quality of customer service; it is vital for us to be able to communicate to our customers at all times regardless of our physical location. Fabric has implemented a state of the art telecommunication system that provides us with total peace of mind".

Fabric will be continuing to operate the solution, providing a full-time, dedicated support service, with the ongoing relationship governed by a Service Level Agreement (SLA).