11 November 2009 News

 

State Bank of Bussey selects Precision Bank platform

State Bank of Bussey, a community bank based in Iowa, has selected the Precision bank platform form Fiserv to provide an enterprise-wide technology solution.

State Bank of Bussey, which is now processing in-house on Precision, also selected a variety of additional Fiserv systems, including COLD Storage, Accounts Payable and Letter Writer for Precision, to try and streamline the bank's operations and enhance customer service.

"We chose Fiserv because they are experts in the banking market," said Tony Latcham, chief executive, State Bank of Bussey. "Because we're a small bank, we need a well-respected, dependable partner that can help us with compliance, technology and support, so we're not carrying everything on our shoulders and can focus on serving our customers."

In 2006, the bank added a new branch in neighboring Oskaloosa, Iowa, which enabled State Bank of Bussey to expand its footprint while moving closer to the agricultural base it targets. "Because of our rapid expansion over the past three years, it's important for us to have a system that can grow with us and meet any future technology needs. Precision from Fiserv has the capabilities to serve us now and into the future, as well as a team of experts who can help us stay ahead of regulatory requirements," said Dawn Playle, accounting/operations specialist for State Bank of Bussey.

"When a customer comes in, we want the staff to feel confident using the system that accesses information," said Latcham. "It's nice to have a system that's not only accurate, but also easy to work with." The Precision Bank Platform is designed to automate tasks and reduce staff touch-points. The ability to customise the platform at individual workstations can let bank staff have faster access to key data, and thus provide more timely and higher quality customer service.