BT Trading Services providing voice infrastructure for broker Totan

Totan Group, the inter-dealer wholesale money broker in the Japanese markets, has selected BT  to supply its complete voice infrastructure, including for its trading floor, IP PBX, voice recording and call logging requirements.

BT has already installed its ITS.Netrix trading platform to support the expansion and relocation of  Totan Group to a new office location in Tokyo.

ITS.Netrix, BT's multimedia trading system with an eight-channel speaker and keypad module is designed to allow the trader to respond to multiple customer requests simultaneously and keep in touch with other brokers. Its voice recording and call-logging capabilities can help its users to manage their regulatory and compliance obligations.

Naoki Shirao, chief executive at Totan Information Technology, said: "The opening of our new office space reflects increasing market activity and the growth of our business, and we needed the best technology available so that our brokers can provide the highest level of service to our customers. We are impressed by the innovative design of ITS.Netrix and the features that it provides, including real-time adaptive voice enhancement and easy call handling of multiple lines."

February 2012

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