Keynote Banking Performance Index 7th - 13th March

The Keynote UK Banking Performance Index shows the average response times and success rates for downloading the homepage of top UK banks for the week 7th - 13th March.

          

Rank by Speed (seconds)

 

Rank by Success Rate (percentage)

 

Rank

Target

Seconds

Previous rank

 

Rank

Target

%

Previous rank

 

 1

Intelligent Finance

0.38

 1

 

 1

Santander

100.00

 1

 

 2

Halifax

0.53

 2

 

 1

Cahoot

100.00

 1

 

2

Santander

0.53

 3

 

 1

Egg

100.00

 13

 

 4

Egg

0.71

 4

 

 1

Halifax

100.00

 1

 

 5

Co-operative bank

1.08

 6

 

 1

HSBC Bank

100.00

 1

 

 6

Cahoot

1.10

 5

 

 1

Nationwide

100.00

 1

 

7 

RBS

1.14

13 

 

 1

NatWest

100.00

 15

 
 

Banking Index UK

1.30

  

 1

Smile

100.00

 1

 

 8

NatWest

1.33

 10

 

 1

Bank of Scotland

100.00

 1

 

 9

First Direct

1.59

7

 

 1

Co-operative bank

100.00

 1

 

 10

Nationwide

1.66

 11

 

 1

First Direct

100.00

 1

 

 11

Barclays

1.70

 8

 

 1

Intelligent Finance

100.00

 1

 

 12

HSBC Bank

1.92

 9

 

 1

RBS

99.92

 14

 

 13

Smile

2.36

 12

 

 

Banking Index UK

99.40

 

 

 14

Bank of Scotland

3.53

 14

 

 14

Lloyds TSB

99.10

 1

 

 15

Lloyds TSB

5.04

 15

 

 15

Barclays

98.80

 1

 
          

Note

         

Response Time is the average time in seconds it took to download the Web site

 

Success Rate is the percentage of times the Web site successfully downloaded the complete content

           
February 2012

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