Keynote UK Banking Performance Index 14th - 20th February

The Keynote UK Banking Performance Index shows the average response times and success rates for downloading the homepage of top UK banks for 14th - 20th February.

          

Rank by Speed (seconds)

 

Rank by Success Rate (percentage)

 

Rank

Target

Seconds

Previous rank

 

Rank

Target

%

Previous rank

 

 1

Intelligent Finance

0.41

 1

 

 1

Abbey National

100.00

 1

 

 2

Halifax

0.50

 3

 

 1

Barclays

100.00

 12

 

 3

Abbey National

0.63

 2

 

 1

Cahoot

100.00

 1

 

 4

Egg

0.68

 4

 

 1

Egg

100.00

 1

 

 5

RBS

1.02

 5

 

 1

Halifax

100.00

 1

 

 6

Cahoot

1.16

 6

 

 1

HSBC Bank

100.00

 13

 

 7

NatWest

1.19

 7

 

 1

LloydsTSB

100.00

 10

 

 

Banking Index UK

1.33

 

 

 1

NatWest

100.00

 1

 

 8

First Direct

1.50

 9

 

 1

Bank of Scotland

100.00

 1

 

 9

Co-operative bank

1.61

 8

 

 1

Intelligent Finance

100.00

 1

 

 10

Barclays

1.71

 11

 

 1

RBS

100.00

 1

 

 11

HSBC Bank

1.74

 10

 

 12

Co-operative bank

99.70

 1

 

 12

Nationwide

2.10

 12

 

 

Banking Index UK

99.39

 

 

 13

Smile

2.63

 13

 

 13

Nationwide

98.51

 11

 

 14

Bank of Scotland

2.99

 14

 

 14

First Direct

97.61

 14

 

 15

LloydsTSB

4.94

 15

 

 15

Smile

94.93

 15

 
          

Note

         

Response Time is the average time in seconds it took to download the Web site

 

Success Rate is the percentage of times the Web site successfully downloaded the complete content

February 2012

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