Keynote UK Banking Performance Index 17th - 23rd January

The Keynote UK Banking Performance Index shows the average response times and success rates for downloading the homepage of top UK banks for the week 17th - 23rd January 2010.

          

Rank by Speed (seconds)

 

Rank by Success Rate (percentage)

 

Rank

Target

Seconds

Previous rank

 

Rank

Target

%

Previous rank

 

 1

Intelligent Finance

0.40

 1

 

 1

Abbey National

100.00

 1

 

 2

Halifax

0.55

 2

 

 1

Barclays

100.00

 1

 

 3

Abbey National

0.59

 3

 

 1

Halifax

100.00

 1

 

 4

Barclays

0.73

 5

 

 1

HSBC Bank

100.00

 14

 

 5

Egg

0.74

 4

 

 1

Lloyds TSB

100.00

 1

 

 6

RBS

1.09

 7

 

 1

First Direct

100.00

 1

 

 7

Cahoot

1.17

 6

 

 1

Intelligent Finance

100.00

 1

 

 8

NatWest

1.23

 8

 

 

Banking Index UK

99.75

 

 

 

Banking Index UK

1.32

 

 

 8

Cahoot

99.70

 1

 

 9

Co-operative bank

1.67

 12

 

 9

Nationwide

99.69

 15

 

 9

First Direct

1.67

 9

 

 9

Egg

99.69

 1

 

 11

HSBC Bank

1.82

 10

 

 9

NatWest

99.69

 13

 

 12

Nationwide

2.41

 11

 

 9

RBS

99.69

 12

 

 13

Bank of Scotland

3.08

 14

 

 9

Bank of Scotland

99.69

 1

 

 14

Smile

3.28

 13

 

 14

Co-operative bank

99.38

 1

 

 15

Lloyds TSB

4.74

 15

 

 15

Smile

98.80

 1

 
          

Note

         

Response Time is the average time in seconds it took to download the Web site

 

Success Rate is the percentage of times the Web site successfully downloaded the complete content

February 2012

Latest Issue

Download

Issue Archive

Subscribe to our Newsletter

Sign up to receive FREE Banking Technology news alerts straight to your inbox

Latest Whitepaper

Technology-The Key to Engaging Gen-Y Customers

Banks cannot afford to ignore Gen-Y. In a report, Catalysts for Change: The Implications of Gen-Y Consumers for Banks, Deloitte says Gen-Y could become the