Branch


Bankers and retailers – will we see roles switch? Or simply morph into a single discipline?

Technology is having a tremendous impact on the way communities shop so changes are more or less expected as we see these shopping mall operators push back on so many dire predictions being made about them. But can they change and yes, could these changes lead to a greater overlap with banking as it exists today? Do we even need differentiation between the two and yes, will they both be able to keep us satisfied when it comes to access to our cash?

DBS creates lifestyle branch for tech generation

In a move to attract the tech generation to branches, Singapore’s DBS has launched a “lifestyle space” providing freshly brewed coffee, interactions with humanoid robots and a virtual reality (VR) area for retirement planning.

Case study: Piraeus Bank – e-branches

Stefanos Mytilineos, deputy general manager, digital business retail banking, branch network & deposits, Piraeus Bank Group, shares the bank’s experience of bringing full digital banking experience to brick-and-mortar branches.

Avoid a bank branch nightmare this Halloween

Trick or treat! It’s Halloween and brands everywhere are using spooky season as a way to have some fun with customers. However, any ghoulish behaviour belongs firmly in the land of fun, and should not creep into everyday customer interactions

ING unveils new branch concept that “feels like home”

ING Belgium has opened doors to its first “client house” branch, which the bank describes as “a place where retail, business and private banking customers can walk in and enjoy a good coffee and receive personal service”.

Sibos 2017: the future of money

What’s more valuable today, data or money? Today’s “The Future of Money” discussion at Sibos had “the new oil” – data – firmly in its sights.

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