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Crime thriller: Trading Down, by Stephen Norman – part 2

Trading Down

Here’s a second extract from Trading Down, by Stephen Norman, which continues the drama in the Hamilton Datacentre.

Understanding consumer intent is the path to customer loyalty

Scott Horn, [24]7: Start thinking of customer experience holistically

Building loyalty means delivering convenience. But this means more than just delivering more sophisticated digital services. It means delivering a superior customer experience in every way the consumer interacts with your business.

The changing face of financial crime compliance

Financial crime compliance

Paul Taylor of Swift’s Financial Crime Compliance Services Division discusses the evolving compliance landscape and the critical role of technology in helping the industry come together as a whole to combat financial crime.

How mobile compliance can ensure productivity is not compromised

MiFID II: making European financial markets more resilient, transparent and investor-friendly
MiFID II: making European financial markets more resilient, transparent and investor-friendly

Customers trust financial firms with their details, so to protect the highly-sensitive information organisations must adhere to security and compliance standards. However, this can be challenging for employees as the processes can interfere with day-to-day operations.

Crime thriller: Trading Down, by Stephen Norman

Trading Down

A sneak preview of a debut novel by Stephen Norman, long serving CIO/CTO of RBS Global Markets and previously Merrill Lynch. A fast-paced crime thriller – published on 9 November 2017.

Blockchain and the Lycra principle: only when fit for purpose

Tim Thurman, Paysafe

Few ideas have captivated the modern payments and financial services industries like blockchain. Since Bitcoin officially launched in 2008, the noise around the potential of distributed ledgers and blockchain in particular has been incessant, particularly in the last two years.

The race to meaningfully engage with customers is on

Bragi Fjalldal, Meniga

The disruptive threats that banks face today are well documented: fintechs, decentralised cryptocurrencies, distributed ledger technology and now the tech giants like Amazon, Facebook and Apple, to name a few. These players are all now placing themselves between retail banks and their customers, meaning that banks are not just competing with other banks anymore.

Ten questions for, and about, AI

A ten-question test for AI

I have had it with the stream of articles about what artificial intelligence (AI) can do. Yes, machine learning works. It is possible to analyse key words, correlate them with other key words, do a massive amount of statistics, and find out some stuff. People cannot do that and computers can. Is this AI?

Corporate client self-onboarding

digital

Know this feeling when you are asked by a check-in clerk where you’d like to sit on a plane? A torrent of thoughts rushes through your head: being able to see the actual seat map with available options would make your choice much easier. Otherwise it’s kind of like a child describing his/her favourite movie.

PSD2 – the tip of an Open Banking API iceberg?

PSD2

It’s been over a year since I first blogged on the subject of open banking and it is fair to say, mainly driven through the regulatory pressures of PSD2 and the UK Competition and Markets Authority (CMA) led UK Open Banking initiative, that across Europe, much progress has been made in moving the banking industry to adopt APIs.

@banking
techno