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Santander International in digital banking revamp

Hello digital tech

EXCLUSIVE: Santander International is embarking on a tech project to modernise its online and mobile delivery channels.

“Intelligent software” to answer customer queries at Atom Bank

Atom Bank set to redefine customer experience

A UK-based challenger bank, Atom Bank, has added another system to its bulging IT set-up. This is WDS Virtual Agent, which will answer customer queries from an AI bot within the bank’s mobile app. The solution is supplied by WDS, a subsidiary of Xerox. The vendor says it will “give the customers the power to […]

Retail banking: the power of the personal

Natalie McLellan, Egremont: A cohesive omnichannel strategy is essential

In 2016, retail banks are facing up to their biggest challenge. A combination of new market disrupters, increased regulation and the continuing pace of technology change is set to transform the industry, shifting power firmly to the consumer. Natalie McLellan, director of financial services at consultancy firm Egremont, offers her insight. Many commentators argue that […]

New digital bank powered by Temenos’ front-to-back office platform

Dan Dickinson, Equitable Bank, is happy with the EQ Bank's successful launch

EQ Bank, a new pure-play digital bank in Canada, has opened its virtual doors. It is underpinned by the front-to-back office software from Temenos. The bank is using Temenos’ T24 core banking system at the back-end and Temenos Connect for digital channels at the front-end. It is also using Insight BI for business intelligence and […]

Veridian Credit Union revamps digital channels with Alkami Technology’s ORB platform


Veridian Credit Union, a $2.95 billion credit union in Iowa, is implementing Alkami Technology’s ORB platform for digital channels. The new solution will replace a legacy set-up, which includes a mobile banking offering from another US provider, Clairmail (now part of Monitise). Clairmail was selected by Veridian back in 2009. In 2012, the vendor was […] by Visa to be rolled out in UK this year


Visa Europe says that it will roll out its by Visa in the UK this year, having secured commitment from 55% of the UK’s card issuance base, which accounts for more than 60 million card holders, and thousands of the UK’s retailers. It will now be commercially available to the majority of internet shoppers in the UK before the end of 2015.

Study shows 60% of banks’ digital assets on wrong side of firewalls


Security specialist RiskIQ says the growth in digital business is producing an increasing threat to banks across the world, with the largest banks owning an average of 7,500 public facing digital assets – 60% of which are outside the company firewall.

Tablets and phones becoming the norm for e-retail

While online retailers roll their Black Friday bargains over to Cyber Monday, research shows that an increasing amount of online sales are being made via smartphones and tablets, and this trend is continuing – but this does not mean smaller crowds, as consumers are also switching to ‘click & collect’ services.

Monitise deepens ties with partners to raise £49 million


Monitise plans to raise £49.2 million through extensions of its relationships with Santander, Telefónica and MasterCard. The money raised will be used to ‘support the development and accelerated roll-out of its global platform capabilities’.

Mashreq Bank: growing customer satisfaction


Karim Labadi, head of Global Transaction Services at Mashreq Bank, describes how it worked with iGBT to develop a robust corporate banking portal that helped it double its customer base in less than a year.