AIRSS

Singapore’s POSB launches banking chatbot

POSB chatbot

POSB, one of Singapore’s oldest banks and part of the DBS Banking Group, has launched an online virtual assistant. It is powered by the KAI conversational bot/AI platform from a New York-based fintech start-up, Kasisto.

HSBC to capitalise on tech innovation with technology advisory board

Andy Maguire, HSBC

HSBC has appointed a technology advisory board of top-level specialists from around the globe as the banking giant is keen to capitalise on opportunities in artificial intelligence (AI), biometrics, blockchain and data science, combat cybercrime and leverage its global infrastructure.

Europe a pushover for machine takeover

I'll be back...

In another example of glacial bureaucracy, a committee from the European Parliament has written a report which recommends a meeting about robots and artificial intelligence (AI).

“Humanoid” Ira to assist customers in HDFC Bank branches

Nitin Chugh, country head of digital banking at HDFC Bank, and Ira

India-based HDFC Bank is about to introduce its first “humanoid” branch assistant – Ira. The human-sized robot was built together with artificial intelligence (AI) company Asimov Robotics.

Putting trust in chatbots

Digital banking era is upon us... Is there a place for humans in it?

Artificial intelligence (AI) interfaces and chatbots could be revolutionary for financial institutions – but only if they strike the right balance between human and machine interaction.

ICICI Bank and HDFC Bank embrace social media

Banking comes to social media in India

ICICI Bank goes for Twitter, while HDFC Bank banks on Facebook Messenger.

Varo Money to launch bot and money coach, Val

Fancy a chat?

Mobile banking app Varo Money is brining to market a chatbot and “money coach”, Val. Val is powered by Kasisto’s KAI Banking bot and “delivers insights into spending, savings, borrowing and helps people set goals as well as offer updates and encouragement about their progress”.

Lakshmi, India’s first banking robot, unveiled by City Union Bank

Lakshmi and City Union Bank's CEO and MD, N Kamakodi

City Union Bank (CUB) has become the first bank in India to introduce a robot to deal with customer queries. Called Lakshmi, the robot is based on the IBM Watson artificial intelligence (AI) engine.

Artificial intelligence is fact, not fantasy!

Parth Desai, Pelican

Parth Desai, CEO and founder of Pelican, discusses why artificial intelligence (AI) is already fact not a fantasy, but cautions that we need to be realistic about what can really be achieved on the journey to true AI adoption in transaction banking and payments.

SEB deploys IPsoft’s virtual agent, Amelia, for customer facing ops

The robots are coming...

SEB will be the first bank to use IPsoft’s cognitive technology for customer-facing operations in the Swedish language. The artificial intelligence (AI) solution, known as Amelia, will be integrated into the front-office set-up at SEB by the end of this year.

@banking
techno