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The Monday mindset: 13 March 2017

Dan Latimore, Celent: chief digital officer is a persuader

Fintech zeitgeist! Every Monday, we might look back at last week; look ahead to this week; share a few thoughts (our own or others); or discuss anything that catches our eye. This week we welcome the views of our editor, Tanya Andreasyan, as she gives us the lowdown on going digital.

Banks face new wave of disruption warns report

Celent's Bareisis: change in payments is afoot

Following years of mistrust and rivalries, the time has come to reimagine the payments relationships between banks, retailers and fintech firms, according to a joint report from analyst firm Celent and payments systems company ACI Worldwide.

Reforms needed to build on Shanghai-Hong Kong Stock Connect success

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The Shanghai-Hong Kong Stock Connect link has made significant in-roads in the opening of China’s capital markets to international trading but barriers to participation, including restricted trading strategies, introduce risk and create operational complexity. The long-term success of the venture hinges on removing these barriers, according to a study carried out for the DTCC.

Celent hires Hines in transaction banking role

Patricia Hines has joined Celent’s banking practice as a senior analyst focused on global transaction services and wholesale banking with a particular emphasis on treasury and cash management, corporate banking delivery channels, and trade and supply chain finance, along with commercial and small business lending.
Hines has led senior product management, marketing, and technology positions at FleetBoston Financial, Wells Fargo, Citibank, MuleSoft, OpenText GXS, and S1 Corporation (now ACI Worldwide). She was also research director in wholesale banking at CEB TowerGroup, where she conducted primary research focused on industry trends, strategic business drivers, and technology solutions in commercial lending and small business services.

Customer segmentation central to success in digital banking

Generation Y: not necessarily only interested in digital services

Banks have been struggling to work out the balance between the potential of new technologies, and the propensity (or otherwise) of customers to use them. After years of standardisation between platforms, the answer may actually be to carefully analyse and categorise customers based on their digital propensity and level of financial engagement – and to make sure that each kind of customer is handled differently, according to a new report by analyst firm Celent.

North American bank IT spending climbs as firms invest in external services

North American banks are investing in IT - much of it external

Banks in North America are ramping up IT spending on retail banking services and digital channels this year, with total IT spend expected to reach $64.8 billion by 2016, according to a new report by analyst firm Celent. The figures represent a 4.5% increase this year, as financial institutions increasingly turn to external software provider and specialists to bolster their abilities.

Brazil capital markets spending set to rise as LatAm surges forward

Brazil's capital market IT spending is set to soar

Brazil’s capital markets IT spend is expected to reach $2.6 billion by 2017 as the country seeks to modernise its financial institutions, improve post-trade processing and integrate with global markets. The transformation creates both challenges and opportunities for foreign financial services companies in Latin America’s largest market, according to a new report by analyst firm Celent.

US shifts to EMV as Obama and Apple weigh in

Celent's Bareisis: the EMV train is moving

The US is finally adopting EMV after an eventful 12 months in which barriers have been overcome. Merchant reluctance is diminishing, good progress is being made, and the ‘EMV train’ is now picking up speed, according to a new report by analyst firm Celent.

Don’t neglect social media and tablets, banks warned

Celent says banks should not neglect the tablet and should make greater use of social media

Banks will be judged on how well they provide mobile services and social media interaction in the coming years. Instead of being just another channel, these forms will be the first point of contact for customers, according to a new report by analyst firm Celent.

Real-time payments – realities versus myths

Gareth Lodge

With the US consultation on introducing real-time payments announced earlier this year, debate on the subject ramped up considerably – but much of the debate is based on myths and misunderstandings, which means people are in danger of coming to the wrong conclusion, according to a report from Celent’s Gareth Lodge.

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