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“World’s first” full-featured virtual banking assistant on Facebook Messenger launched by ATB Financial

National Bank of Canada will use Orc algorithms and direct market access

Canada’s ATB Financial says it has launched “the world’s first full-featured virtual banking assistant on Facebook Messenger” to the bank’s nearly 700,000 personal banking customers.

NEFCU launches Google Home banking app with Conversation.one

OK Google, ask NEFCU for my balance!

Nassau Educators Federal Credit Union (NEFCU), a 200,000-member institution in Long Island, US, has launched its Google Home Action and Google Assistant app. The solution is based on the Conversation.one platform.

Ovamba and Microsoft team for first African language driven chatbot

Ovamba

Fintech firm Ovamba says it is working with Microsoft to create “the first African language driven chatbot designed to serve the millions of African SMEs who face exclusion from financial services due to the challenges of functional and business literacy”.

Knowledge economy in financial services: from curator to conductor

Chris Truce, Saxo Bank

Once upon a time, not so long ago, companies tried to generate new business by sending marketing messages to prospective clients by post. Direct or “junk” mail – sending a leaflet or letter to anyone for whom the firm had a job title, street address or postcode – was pretty unsophisticated, often derided as a “scattergun” approach.

Australia’s UBank unveils virtual assistant for home loans

UBank

UBank, a subsidiary of National Australia Bank (NAB), has launched RoboChat, Australia’s “first virtual assistant” for online home loan applications. RoboChat will guide customers through the online mortgage form by providing real-time input on questions like “what term do you offer on home loans?” and “do you offer redraws and how do they work?”. Lee […]

Next Insurance launches chatbot on Facebook Messenger

Next Insurance

California-based Next Insurance has unveiled its new insurance chatbot that will enable personal trainers to quote and buy insurance via Facebook Messenger. Next partnered with SmallTalk, a chatbot developer, to become the “first company to provide full service insurance via a social channel”. It also says it has developed a direct link with small business […]

Capital One launches SMS chatbot, Eno

Hello Eno. Fancy a text chat?

Capital One is introducing virtual assistant Eno, a chatbot that communicates with the bank’s customers via text messages.

HDFC Bank launches AI-powered virtual assistant Eva

HDFC Bank embraces AI

India’s HDFC Bank has partnered with Senseforth to launch an electronic virtual assistant – Eva – to answer customer queries. Powered by an artificial intelligence (AI) based engine, the chatbot is said to be able to “assimilate knowledge from thousands of sources and provide answers in simple language in less than 0.4 seconds”.

Traity collaborates with Suncorp to launch a micro-insurance platform

Kevininsured

Kevin, Traity’s new chatbot, provides micro-insurance for P2P transactions online. Created in collaboration with Australia’s financial services conglomerate, Suncorp, Kevin protects buyers on online marketplaces such as Gumtree, Facebook and Craigslist.

PayPal’s new pal is its first payments bot

PayPal

PayPal has a new pal – namely its first bot that lets users move and manage their money in a conversational and casual style. It is built on the Slack messaging platform, which has five million daily active users and lets teams centralise conversations. With the bot, people can send money between PayPal accounts without […]

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