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More human than human: banking’s AI future is all in the voice

Aditya Challa, IMImobile

Aditya Challa of IMImobile takes a look at some current and future applications of artificial intelligence (AI) for customer experience in the financial and banking sector, as well as the challenges that still need to be overcome. Beyond the current race to build chatbots, he predicts that voice-driven AI services will ultimately become the main […]

Sumitomo Mitsui gets all chatty with AI

Chatbot icon concept

Sumitomo Mitsui Financial Group (SMFG) and its partners have unveiled an automated chat service using artificial intelligence (AI) to offer guidance to customers in Japan. SMFG is working with SMBC Nikko Securities, NTT Communications, with support from Accenture Japan, and their service will become available on 25 May at SMBC’s contact centre to improve its […]

Consumers are open to payment innovation, but first improve existing tools

shopping

Retail transactions promise to become more vocal and mobile in 2017, according to a new UK survey report. Even so, the mainstreaming of chatbots and other new tools appears a while off, given the relatively low level of awareness enjoyed by those innovative technologies.

Mastercard and Getir power payments bot for Facebook Messenger

Getir 4

Mastercard has teamed with Turkish mobile retail firm Getir to use its bot for the “first” Masterpass payments in Facebook Messenger. Customers search for Getir (think “get here”) in Messenger, chat with the bot in a “natural, conversational way”, and make a payment with Masterpass. Getir says users can receive a ten-minute delivery from its […]

TransferWise bot wises up to Facebook Messenger

TransferWise

Residents of the US, UK, Canada, Australia and Europe can now send money and set up rate alerts using TransferWise’s chatbot, launched on the Facebook Messenger platform. According to TransferWise, for regular payments between two currencies, rate alerts will keep users updated on the daily exchange rate. Scott Miller, TransferWise head of global partnerships, says […]

Revolut rolls out Rita the chatbot greeter

Rita

UK-based payments start-up Revolut has unveiled its “human-like” chatbot, Rita, to answer customer queries. Rita – which stands for “Revolut’s Intelligent Troubleshooting Assistant” – is accessible via the mobile app’s messenger support service. Customers can open the app, send Rita a message and get an instant reply. During the pilot scheme, Rita resolved 20% of […]

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