Ebook: become the responsive bank – how customer obsessed are you?

Bizagi Responsive Bank Ebook

85% of financial services professionals believe that responding faster to customer expectations is an urgent need for the business. And today’s customers like to interact with their bank as one entity, not disparate departments. Are you meeting that expectation?

Top fintech stories this week – 30 June 2017

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Catch up on Banking Technology’s top five fintech stories of the week – all in one place!

Money20/20 Europe: a finale for financial inclusion

Money20/20 Europe 2017:

For the finale of the final day of Money20/20 Europe, financial inclusion was discussed with resolute optimism for a bright future.

Americans uneasy about finances provide opportunity for financial institutions – CFSI

Too much debt

One-fourth of Americans say they have too much debt, with 96% of them reporting they are financially stressed, according to a survey by the Centre for Financial Services Innovation (CFSI) to gauge Americans’ financial well-being.

Money20/20 Europe: advancing APIs to a happy place

Money20/20 Europe 2017

The interest from the fintech community in APIs burns brighter than a thousand suns, but where will this technology and the spirit of open banking take us?

Money20/20 Europe: is banking a dead cat?

Money20/20 Europe 2017

What is the future of banking? Is it a giant menu from which customers (individuals and businesses) choose who is to provide what contingent upon well-informed choice and best value. Or is it a model where banks still rule from the centre, providing customers the simplicity of a range of products through a single provider. Putting aside whether or not this highly competitive state is possible, which is the future direction of banking?

Money20/20 Europe: PSD2 creates more questions than answers

Money20/20 Europe 2017: payments to the fore

The second Payment Services Directive (PSD2) is creating more questions and issues than the answers it ultimately should offer.