LivePersonRSS

Humans hanging on in RBS hybrid bot plan

rbs 2

New York-based LivePerson has rolled out the “first financial industry hybrid bots in the world” at the Royal Bank of Scotland (RBS), offering a service where humans and bots can team up in one conversation. With RBS continuing with branch closures and job cuts, and seeking a digital redress to a financial mess; the idea […]

@banking
techno