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White paper: digital onboarding and regtech – wowing customers, simplifying compliance

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This free white paper outlines the main reasons for digitizing identity verification processes and grow your revenue in a streamlined and compliant way.

Dallas Capital Bank builds mobile and digital banking with FIS

Doug Hutt, president and chief executive at Park Cities Financial Group and Dallas Capital Bank

Dallas Capital Bank, a local, independent bank is adding mobile banking, digital banking and electronic payments to its customer service functions. The firm has begun integrating its bank’s new digital services with its existing FIS backend core and payments systems. It is also adding a suite of digital banking systems, from digital account origination to […]

Mobile banking customers demand new features

Mobile banking apps need more features says First Data

One in three retail banking customers feel their mobile banking app is not as good as online banking through a browser, according to a new study by ecommerce company First Data in the UK. The figures also revealed that more than half still have yet to use a mobile banking app – suggesting that there may be both an unmet demand for more functionality in mobile apps, and a need to convince the remaining consumers of their value.

More mobile please – but make it relevant

Customers are ready for more targeted mobile banking services

The likes and dislikes of mobile banking customers around the world suggest that there is an opportunity to expand mobile services globally – but providers need to be careful they are targeting the right information to the right people, according to a new survey by analytics firm FICO.

USAA Bank enlists talking mobile banking app

USAA is to launch Nuance's voice recognition tool in its banking app

US bank USAA Bank has adopted a mobile virtual assistant called Nina, developed by Nuance Communications, which lets customers interact with their bank account in novel ways that simulate a conversation with a real human.

Mobile banking to hit 1 billion users by 2017

Bhas: mobile banking will become indispensable

As uptake of mobile banking services is predicted to reach 1 billion by 2017, banks are starting to view the mobile channel as an indispensable revenue stream, according to Nitin Bhas, senior analyst at telecoms research firm Juniper Research.

Homage to Catalonia

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Back in May, I chaired the 2012 Future of Mobile Banking conference held in London, writes Karl Rieder, delivery manager, GFT. At the event, I expressed my disappointment with the state of mobile banking (and with my own bank, in particular).

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