omnichannelRSS

Mobile payments in the age of the customer

Mobile payments

The mobile payment market is getting more congested every day. For banks, it’s the most frequent touchpoint – one that can help (re) establish everyday relevance and drive engagement. How can banks develop their strategy and prioritise the capabilities that will help them remain valuable to their customers?

Central 1 Credit Union to revamp digital banking platform with Backbase

Backbase comes to Canada in style

Central 1 Credit Union, a software and services provider to 300 financial institutions in Canada, will overhaul its MemberDirect digital banking platform with Backbase’s tech. This is the first known deal for the Dutch vendor in Canada.

Citi’s institutional clients in APAC can now ditch their physical login tokens

Citi

Citi’s institutional e-banking platform, CitiDirect BE, will now use MobilePASS which lets corporate users replace their physical login tokens with their personal mobile devices for authentication.

Top ten digital channels projects in 2016

Mobile

Look back at some of the major digital channels projects in 2016, with Banking Technology’s top ten.

Metro Bank launches new online platform with Backbase

Metro Bank and Banking Technology discuss all things fintech

Metro Bank has launched a new online banking platform for its commercial banking customers. It is based on the Backbase Onmichannel Banking Platform.

Backbase promises 60 seconds customer onboarding with new solution

Gone in 60 seconds – Backbase at FinovateFall 2016

Digital banking software specialist Backbase has launched a new customer onboarding solution, which promises a complete “streamlined, omnichannel onboarding process” in just 60 seconds.

Digital games banks got to play – part 2

CEO is now Chief Cultural Transformation Officer

Today, most banks want to be digital leaders because that is where the customers are! This has brought in a change in the attitude of many traditional banks. Arun S. Padaki, a seasoned corporate banker, credit risk and business process management consultant, explores what it takes to become a digital leader and who is already […]

IDFC Bank deploys customer experience and digital banking platforms from Backbase

IDFC Bank automates digital customer experience  with Backbase

Digital banking software specialist Backbase is implementing its omnichannel banking platform at IDFC Bank. India-based IDFC Bank will be able to service its customers “through multiple channels synchronously, creating a single multimodal touch point”, according to the vendor. The goal is to “quicken response time and improve efficiencies”. Dr Rajiv Lall, MD and CEO of IDFC Bank, […]

Yorkshire Building Society automates appointments system with BookingBug

Yorkshire Building Society Group

BookingBug says Yorkshire Building Society (YBS) has become “the first truly omnichannel mortgage provider” with its new system that enables booking appointments in branch, online, mobile and call centres. UK-based BookingBug specialises in appointment scheduling and event management software. The new system has centralised data across 3,000 staff in 200 branches at YBS, and cut […]

VPBank revamps omnichannel banking with SAP; plans new digital bank

VPBank in digital banking revamp with SAP

Vietnam’s mid-tier banking player, Vietnam Prosperity Bank (VPBank), has implemented a new digital solution, SAP’s Omnichannel Digital Platform. Omnichannel Digital Platform stems from the Sybase 360 product that came SAP’s way with the acquisition of Sybase in 2010. The new solution was deployed in one year at VPBank, with online and mobile components for retail […]

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