Are You Protected from Contact Center Fraud?

Payments companies are used to defending themselves against fraud from all sorts of angles, but they would do well to mind the phones. By 2020, 75 percent of omni-channel, customer-facing companies will face a targeted attack, with the contact center as the primary point of compromise, according to Gartner research.

Credit Unions Aim to Cut Down Call Center Fraud with New Technology

Hoping to put a dent in a method of fraud that costs U.S. companies $10 billion annually, PSCU, a credit union service organization that serves more than 850 credit unions, will use technology from Pindrop that the companies say will prevent call center authentication fraud.