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Podcast: the holy grail of insurance? Making a success of social media

social media

The fintech industry is flying through the social media stratospheres at astonishing rates – we know. But how are particular sectors within it keeping up? Insurance – and its insurtech counterpart – is certainly moving ahead in leaps and bounds in some areas, but when it comes to social media, it looks like it is only just embarking on its journey now, a good five years behind banking.

Bold statement two: statements around the bleeding edge of innovation

social media

This is a series of posts on a subject that plays on my mind a little – the application of disruption, and innovation, when it is related through the filter of our use of language, and our desire to seem advanced. This instalment is about social media efforts.

ICICI Bank and HDFC Bank embrace social media

Banking comes to social media in India

ICICI Bank goes for Twitter, while HDFC Bank banks on Facebook Messenger.

Top ten fintech opinion pieces in 2016

Crowd Discussion Survey

Look back at some of the most interesting and thought-provoking opinion pieces on all matters fintech published by Banking Technology in 2016.

Is your mobile banking app causing more harm than good?


Without the right digital strategy, small and midsize banks risk ceding built-in advantages to larger competitors. Below is a step-by-step guide on how to successfully move into the digital realm and retain customer engagement (and sales). Mobile banking has become an imperative for retail bankers looking to keep pace with the industry and satisfy customers’ needs. It […]

Banks and social media case study: Avidia Bank

Avidia Bank ATM

Can social media really drive adoption of financial products? Yes, states a Massachusetts-based community bank, Avidia Bank. Kate Cwieka, Avidia’s marketing specialist, shares the bank’s experience in embracing social media and the results. Oh, and practical advice on this “non-traditional” marketing channel. Want to know more on how to apply Hootsuite and Periscope (or find […]

Dear banks, social media doesn’t have to be scary


Dear Banks, how’s it going? If you’re reading this, you must be on social media, or you’re at least checking the internet. That’s great. I’ve been meaning to write this letter for a long time. The first thing you should know is that I think you’re really important. Sure, I might like to joke about […]

Digital banking can be fun

Digital banking can be fun (yes, really)

Less than one in three customers now trust their bank or insurer, according to a 2014 research by PwC Financial. Banks are not only suffering from deep consumer mistrust, but they are also seen as stuffy, slow-moving relics of the pre-digital era. Antony Bream, UK managing director at Crealogix, argues that all that can be changed […]

Spain’s Caixa Bank launches mobile-only bank aimed at Millennials

CaixaBank is targeting younger consumers with its Facebook-friendly mobile bank

CaixaBank is launching imaginBank, Spain’s first mobile-only bank providing banking services exclusively through mobile apps and social networks.

What is the role of social media in the financial services realm?

Phil Male is

Social media has taken the world by storm over the past decade. Facebook, which is generally considered to be the “grandfather” of social media, was only founded 11 years ago, YouTube the next year and Twitter two years later