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ICICI Bank and HDFC Bank embrace social media

Banking comes to social media in India

ICICI Bank goes for Twitter, while HDFC Bank banks on Facebook Messenger.

Top ten fintech opinion pieces in 2016

Crowd Discussion Survey

Look back at some of the most interesting and thought-provoking opinion pieces on all matters fintech published by Banking Technology in 2016.

Is your mobile banking app causing more harm than good?

mobile-banking

Without the right digital strategy, small and midsize banks risk ceding built-in advantages to larger competitors. Below is a step-by-step guide on how to successfully move into the digital realm and retain customer engagement (and sales). Mobile banking has become an imperative for retail bankers looking to keep pace with the industry and satisfy customers’ needs. It […]

Banks and social media case study: Avidia Bank

Avidia Bank ATM

Can social media really drive adoption of financial products? Yes, states a Massachusetts-based community bank, Avidia Bank. Kate Cwieka, Avidia’s marketing specialist, shares the bank’s experience in embracing social media and the results. Oh, and practical advice on this “non-traditional” marketing channel. Want to know more on how to apply Hootsuite and Periscope (or find […]

Dear banks, social media doesn’t have to be scary

social_media

Dear Banks, how’s it going? If you’re reading this, you must be on social media, or you’re at least checking the internet. That’s great. I’ve been meaning to write this letter for a long time. The first thing you should know is that I think you’re really important. Sure, I might like to joke about […]

Digital banking can be fun

Digital banking can be fun (yes, really)

Less than one in three customers now trust their bank or insurer, according to a 2014 research by PwC Financial. Banks are not only suffering from deep consumer mistrust, but they are also seen as stuffy, slow-moving relics of the pre-digital era. Antony Bream, UK managing director at Crealogix, argues that all that can be changed […]

Spain’s Caixa Bank launches mobile-only bank aimed at Millennials

CaixaBank is targeting younger consumers with its Facebook-friendly mobile bank

CaixaBank is launching imaginBank, Spain’s first mobile-only bank providing banking services exclusively through mobile apps and social networks.

What is the role of social media in the financial services realm?

Phil Male is

Social media has taken the world by storm over the past decade. Facebook, which is generally considered to be the “grandfather” of social media, was only founded 11 years ago, YouTube the next year and Twitter two years later

Code Halos: the key to improving banks’ Net Promoter Score

Tony Virdi is

A company’s Net Promoter Score has become an important measure of customer satisfaction. It asks them a simple question: how likely they are to recommend that company to a friend. The responses split the audience into three groups: promoters, passives and detractors. By subtracting the percentage of detractors from the promoters, banks obtain their NPS. NPS has been a valued metric in many consumer-facing industries for several years, but its importance and influence in financial services is growing fast.

Investment banks can benefit from online intelligence

Emmett Kilduff is

It’s no secret that more bulge bracket trading desks are turning to online intelligence – predominantly social media – to obtain breaking news and views ahead of traditional wires. Yet, with constant pressure to get the edge over competitors, other departments of major investment banks will start following the trading floor’s lead.

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