USAA links with Clinc for conversational AI banking


Banking and insurance provider USAA has opted for Clinc’s artificial intelligence (AI) platform to provide human-like conversations for its customers’ bank accounts. Available as a pilot programme at USAA Labs, its members, who consist of 12 million current and former members of the US military and their families, can use the “non-chatbot AI” to talk […]

USAA invests in AI tech vendor CognitiveScale, implements its products

UBS and StatPro agree acquisition deal

USAA, a banking and insurance provider that focuses on the US military personnel and their families, has made a “strategic investment” in machine intelligence software vendor CognitiveScale.

Google’s Android Pay gets a hand from banks and PayPal

Android Pay

Google is banking on mobile apps to boost its mobile wallet. The Android Pay parent has linked that service to a handful of banking apps, giving consumers the ability add their cards more quickly to the mobile wallet.

More banks get mobile with Android Pay


Like an astute player of the Risk board game, Android Pay’s global expansion plans continue apace as it is working with several banks to let their customers add cards to its service from a mobile banking app. The latest banks include Bank of America, Bank of New Zealand, Discover, mBank and USAA. They follow on […]

USAA gives development rights to Persistent Systems

USAA, a provider of banking and insurance services to the US military personnel and their families, has granted intellectual property (IP) rights to Persistent Systems for the development of its banking tech. Through this agreement, India-based Persistent will look and attempt to extend USAA’s technologies to identify and verify members. Persistent says it will focus […]

USAA launches online virtual assistant

USAA goes AI

USAA, a provider of banking and insurance services to the US military personnel and their families, has launched a virtual assistant for its website. The solution is based on the Nina artificial intelligence (AI) technology, supplied by Nuance Communications. It will provide immediate online support and answers to USAA’s member’s “most critical needs”, says Nuance, […]

USAA teams with Coinbase for Bitcoin

Bitcoin accounted for

The United Services Automobile Association (USAA), a financial services group, has partnered with Coinbase to give Bitcoin usage a timely boost. Late last year, USAA launched a Coinbase pilot program, which allowed select USAA employees and members to view their Coinbase accounts on the USAA website and mobile app. Following the successful pilot, all account […]

USAA Bank enlists talking mobile banking app

USAA is to launch Nuance's voice recognition tool in its banking app

US bank USAA Bank has adopted a mobile virtual assistant called Nina, developed by Nuance Communications, which lets customers interact with their bank account in novel ways that simulate a conversation with a real human.