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More human than human: banking’s AI future is all in the voice

Aditya Challa, IMImobile

Aditya Challa of IMImobile takes a look at some current and future applications of artificial intelligence (AI) for customer experience in the financial and banking sector, as well as the challenges that still need to be overcome. Beyond the current race to build chatbots, he predicts that voice-driven AI services will ultimately become the main […]

Capital One launches SMS chatbot, Eno

Hello Eno. Fancy a text chat?

Capital One is introducing virtual assistant Eno, a chatbot that communicates with the bank’s customers via text messages.

HDFC Bank launches AI-powered virtual assistant Eva

HDFC Bank embraces AI

India’s HDFC Bank has partnered with Senseforth to launch an electronic virtual assistant – Eva – to answer customer queries. Powered by an artificial intelligence (AI) based engine, the chatbot is said to be able to “assimilate knowledge from thousands of sources and provide answers in simple language in less than 0.4 seconds”.

Singapore’s POSB launches banking chatbot

POSB chatbot

POSB, one of Singapore’s oldest banks and part of the DBS Banking Group, has launched an online virtual assistant. It is powered by the KAI conversational bot/AI platform from a New York-based fintech start-up, Kasisto.

Start-up Clinc unveils Finie, AI personal assistant for mobile banking apps

Finie is “significantly more sophisticated than Siri, Alexa or Cortana”, claims developer Clinc

Fintech start-up Clinc says it has created “the world’s first” open source platform for building artificial intelligence (AI) and deep learning-based personal assistants. Clinc calls it “the financial genie” or “Finie”. It is pitched to banks, financial institutions and personal finance managers. The solution was developed by a group of professors at the University of Michigan, […]

USAA launches online virtual assistant

USAA goes AI

USAA, a provider of banking and insurance services to the US military personnel and their families, has launched a virtual assistant for its website. The solution is based on the Nina artificial intelligence (AI) technology, supplied by Nuance Communications. It will provide immediate online support and answers to USAA’s member’s “most critical needs”, says Nuance, […]

Swedbank sweet on virtual Nina

swedbank

Swedbank has gone live with Nuance Nina, a virtual assistant that delivers a human-like, conversational customer service. The system, provided by US-based Nuance Communications, sits on the Swedbank website and the bank’s customers can type their questions to the virtual assistant. Swedbank customer service agents are also using the system to source information for customers. […]

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