US banks Heritage and Central Valley adopt Fiserv tools
US banks Heritage Bank and Central Valley Bank have adopted an account processing tool called DNA from financial technology provider Fiserv. Parent company Heritage Financial says the platform’s flexibility will help the banks grow.
“DNA will help us achieve quick wins with operational efficiencies, a single loan system and a 360-degree view of our customer relationships,” said Lisa Welander, senior vice president and chief information officer at Heritage Bank. “It’s a proven platform we can build on for the future. With four acquisitions in three years, we need technology that can help us standardise operations, achieve aggressive growth targets and create a competitive advantage with the customer experience. We found our answer in Fiserv.”
DNA uses a real time data model that is designed to centre around an individual customer, rather than a transaction, so that Heritage Bank staff can view complete profiles of their retail and commercial customers by person, product or account. The platform uses open .NET architecture, so the bank can easily adapt DNA with other solutions from Fiserv and other partners. The bank will also have access to the DNA creator toolkit, which allows the user to make and sell extensions called DNA apps to other financial institutions via the DNA Appstore.
The bank also gains a single loan system for commercial, mortgage and consumer servicing. Heritage Bank already uses the ACCEL/Exchange payments network and Prologue financial management suite from Fiserv. The bank also plans to adopt Opencheck for outsourced item processing and merchant capture, DNA – tMagic for teller capture, DNA voice for telephone banking, DNA document for document management and the platform’s CRM and business intelligence suite.
“The flexible, open architecture of DNA will enable Heritage Bank to easily integrate debit and ATM processing solutions from Fiserv as well as collaborate with a large and growing community of innovative financial institutions using the DNAappstore,” said Steve Cameron, president, Open Solutions division at Fiserv. “The platform’s proven commercial and retail capabilities will improve this full-service community bank’s ability to successfully execute on its mission of exceeding customer expectations, empowering employees and enhancing shareholder value.”