Türkiye Finans rolls out remote management to 145 branches
Turkish bank Türkiye Finans Katılım Bankası is collaborating with US infrastructure company Opengear to roll out remote management technology for its bank branch network, which it says will help to cut costs and improve efficiency.
Türkiye Finans is a joint venture between Turkish companies the Boydak Group and the Ülker Group, as well as The National Commercial Bank of Saudi Arabia. It is one of Turkey’s newer banks, having emerged from the merger between Family Finans and Anadolu Finans in 2005. The bank has 250 branches and 4,000 employees, serving 1 million customers in Turkey and abroad.
The technology for the project is currently being rolled out to 145 sites to help the bank remotely monitor and control its network infrastructure. Türkiye Finans will use the Opengear ACM5500 Remote Management Gateway across its network and in its data centres. The bank has also taken on Istanbul-based data centre tech firm CTS Bilisim to help with advice during the project.
“Opengear had a clear price and performance advantage compared to other products we evaluated and it also had several advanced features that we felt offered us additional benefits,” said Erdal Ek, senior network specialist at Türkiye Finans. “Opengear saves us time and allows us to quickly understand and resolve a wide range of problems and ultimately increase customer satisfaction.”
Ek added that the specific technical advantages were built-in remote site access including PSTN and cellular, and the ease with which remote admins can upload managed device configuration and operating system images from Opengear’s internal flash drive for remote bare-metal provisioning and repair of critical systems.
Turkey’s banks have been experimenting with various forms of remote working in recent months. In November, Kuveyt Türk Bank told Banking Technology about its plans to build a new generation of ATMs, branded as ‘XTMs’ – X for eXtreme – which it is using to reach more remote areas of the country.
The introduction of the XTM network required the introduction of instant card production so that the machine can dispense a card to a new customer on the spot in a location such as a remote mountain village near Gumushane, about 100 kilometres south of Trabzon, on the Black Sea Coast.