Barclays Latest to Be Hit by Systems Snag (Oct. 26, 2015)
A glitch in Barclays’ computer systems prevented many of its customers from making payments or withdrawing cash from their accounts over the weekend, the U.K. banking giant said. The problem stemmed from an “internal infrastructure failure” that was complicated by routine maintenance on the bank’s systems related to the end of British Summer Time early Sunday morning. The time change caused a delay in getting the systems back up and running again said Barclays, which stressed that the issue was not related to a cyberattack or breach of the bank’s systems. Barclays said it had resolved the problem as of Sunday afternoon.
Barclays is not the only British bank to have hit a technical snag recently. In August, 275,000 workers didn’t receive their wages ahead of a holiday weekend due to a glitch in HSBC’s systems. And in June, 600,000 Royal Bank of Scotland customers experienced systems-related problems making payments, resulting in the bank promising to invest hundreds of millions of pounds into its technical infrastructure. In the U.S., prepaid provider UniRush LLC earlier this month responded to a service interruption that affected many prepaid cardholders, announcing a four-month holiday from card fees from Nov. 1, 2015, through Feb. 29, 2016, and another major announcement planned to make things right with customers.