BT fault hits UK banks’ digital services
UK internet banking has been affected by a BT fault with its broadband and telephone services.
In a tweet today (20 July), BT says: “Sorry, we’re aware of a problem & working to fix ASAP.”
Some internet banking customers at Barclays, Halifax, HSBC, Lloyds, Royal Bank of Scotland, Natwest and Santander have been unable to access their accounts.
BT says that “power issues at one of our internet peering partners’ sites in London” were the cause.
It adds: “Engineers are working to fix things as fast as possible.”
Lloyds says the issue is due to an internet service provider; and according to the BBC, Lloyds did not name BT, but speaking with others in the industry this is the case.
BT’s service status pages show subscribers in parts of England, Wales, Scotland and Northern Ireland have all been affected.
At 12:07pm (UK time) today (20 July), Barclays tweeted that access to its services is “now back to normal”.
Thank you for your patience this morning, the access to our services is now back to normal.
— Barclays UK Help (@BarclaysUKHelp) July 20, 2016