USAA launches online virtual assistant
USAA, a provider of banking and insurance services to the US military personnel and their families, has launched a virtual assistant for its website.
The solution is based on the Nina artificial intelligence (AI) technology, supplied by Nuance Communications.
It will provide immediate online support and answers to USAA’s member’s “most critical needs”, says Nuance, such as activating cards, changing a PIN, adding travel notifications, and reporting lost or stolen cards.
USAA has been using Nuance’s intelligent virtual assistant on its mobile app since 2013, and has now launched it on the website.
Nuance’s Nina has also recently gone live at Swedbank.