Chase to launch new self-service mortgage platform with Roostify
Chase is planning to launch a new self-service mortgage platform for its 43 million digital users, and will allow customers to digitally track their application – from start to finish.
Working with San Francisco-based Roostify, Chase’s platform is hoped to improve the customer experience through enhanced mobile accessibility, digital updates, e-sign capabilities and direct interactions with Chase mortgage professionals. The bank says the platform’s interface will also facilitate relationships between customers, loan officers and real estate agents to achieve faster closing times.
“Digital technology is reshaping the mortgage industry and is rapidly influencing how consumers make purchases today. This platform will allow us to be where more of our customers are, which is online and on their phones, while still offering the option to work with us in person if they prefer,” says Mike Weinbach, CEO of Chase Mortgage.
By Soumik Roy, editorial contributor to Banking Technology