Piraeus Bank e-branches go Greece lightning
Piraeus Bank has launched three fully automated e-branches, across the region of Attiki – the first of their kind in Greece.
Services on offer include a “remote cashier”, where customers can perform 90% of the transactions provided via a video call with a cashier; remote registration of internet banking through a phone service point; a “digital zone” with computers and tablets available for customers to familiarise themselves with its e-services; and “round the clock performance” of deposits, withdrawals and payments through its ATMs and kiosks.
The bank says its concept of the e-branch is to “create a modern banking experience” in a “friendly, familiar and modern environment”.
The new branches have extended operating hours on weekdays as well as on Saturdays, and bank staff are available during operating hours to assist with customer queries.
Piraeus says it will gradually open more e-branches in selected (and unspecified) locations across Greece.
Headquartered in Athens, Piraeus has approximately 18,500 employees in eight countries. As of September 2016, its total assets amounted to €82.2 billion, net loans to €48.3 billion and customer deposits to €39.3 billion.
The bank was founded in 1916, and operated as a private credit institution for many decades, while it went through a state ownership for the period 1975-1991 until it was privatised in December 1991.