Voice biometrics take ANZ higher for mobile payments
Australia and New Zealand-based banking group, ANZ, has announced it will be the first Australian bank to introduce voice biometrics on mobile devices to allow higher value transactions.
From the middle of this year, customers transferring more than $1,000 through ANZ’s mobile apps will be able to use their voice to automatically authorise high value payments. Previously customers needed to use internet banking or visit a branch to complete transactions more than $1,000.
Peter Dalton, MD customer experience and digital channels, says a person’s voice has “five to ten times as many security points than other methods such as fingerprints” and the technology is “now so advanced that it can tell the difference between identical twins or even a voice recording”.
ANZ has been working with voiceprint and biometrics company Nuance to bring this new technology to its Australian customers. A pilot will begin with ANZ staff and “select customers” in May using the Grow by ANZ mobile app. The service will then be rolled out to ANZ goMoney and other digital services progressively.