Banking Technology December 2017/January 2018 issue out now
In the eye of the storm we provide clarity.
The latest edition of our flagship magazine – Banking Technology – is out now, packed with news, analysis and insights, case studies, research and expert commentary.
A note from our editor, Tanya Andreasyan:
Get your act together, incumbent banks!
This is my recent exasperating experience of getting a mortgage with a major high street bank, which also happens to be my provider of the current account and credit card. Following a lengthy conversation with the bank’s mortgage advisor (the process felt more like a tick-box exercise for the bank) and masses of printed paperwork, the bank contacted me asking to provide the address information for the last three years.
Me: You have been my main bank for over a decade, and you’ve been sending me my bank statements and other correspondence regularly by post – are you saying you do not have my current address or address history?
Bank: Ah, yes, we do.
A couple of days later, I get another phone call about the deposit for the mortgage. It was in a savings account with this bank until two years ago, when I moved it to another bank as it offered a better deal.
Bank: Could you please send us the paperwork showing where the money was moved from to your current savings account with Bank X?
Me: It was moved from a savings account that I had with you to a savings account with Bank X, so you have all this information on your records.
Bank: Can you log into your internet banking account, find those statements and send them to us? It will be faster.
Me: Are you serious? You want me to download the PDFs of monthly statements from two years ago, search through them to find the right one, and then send it to you? All the while you are my main bank holding all this data already.
Bank: Ah, that’s ok, we’ll find the information.
And they did.
Is this really how business should be done today, especially in the light of ever-increasing competition from old and new players? The time to get into the modern age of tech and customer centricity is long overdue, and the era of big banks domination is coming to an end.
Let’s make 2018 the year of modernisation and change.
Let it be a dynamic, interesting, and inspiring year!
The Dec 2017/Jan 2018 edition of Banking Technology features:
Happy birthday to SEPA – it’s turning ten!
Spotlight: charities and contactless payments
Tis’ the season of giving.
Case study: TSB Bank
Liberating the bank from legacy tech shackles.
Interview: Javier Santamaría, EPC
SCT Inst – a turning point in the industry. What’s next?
A giant leap from paper to DLT in trade finance.
Undergoing a revival.
Spotlight: liquidity management
Real-time nostro time?
And not to forget the Regulars of course:
Appointments – the movers and the shakers.
Industry events – mark your calendars!
Out of office – curiosities, frustrations and mishaps of the fintech world.