Widiba homes in on Artificial Solutions for VR banking launch
Italian online bank Widiba has turned to Artificial Solutions’ Teneo platform to offer Widiba Home, a new virtual reality (VR) banking system for its customers.
Users can download the Widiba app and by wearing a pair of VR glasses, they can enter a virtual branch to carry out transactions or talk to an advisor.
To navigate around the branch, customers can ask for what they want, “just as if they were talking to a live agent or look at the relevant virtual monitors within the bank”. Account holders can consult balances and transactions on their account and cards, check securities and portfolio information and carry out other banking operations.
Daniela Pivato, CTO of Widiba, says Widiba Home takes the “banking relationship back to the customer while meeting the needs of busy lifestyles by delivering the personal touch of a physical branch in a modern setting”.
Teneo lets customers talk to the app using their own words and phrases for the desired result. The platform takes this information, interprets the customer’s intention, delivers the “expected result” and then continues the conversation, like a human bank teller.
Artificial Solutions says Teneo can also bring the user “back on track to the goal of the interaction when the customer veers off to ask another question”. So, it’s bossy as well as clever.
Widiba was founded in 2014 and is based in Milan.
Barcelona-based Artificial Solutions says Teneo is a natural language interaction (NLI) application that runs across 35 languages, various platforms and channels. The company was founded in 2001.