TD Bank outage outrages US customers
TD Bank’s online services in the US went offline for over a week after it updated its digital and mobile banking services.
In a statement on its website, the Canadian bank said: “We recently updated our systems to improve your digital and mobile banking experiences and encountered some technical difficulties along the way.
“Our engineers have made progress addressing common challenges you’ve told us about. We’ll be keeping you in the know as we make progress and will be posting updates here.”
As with any major disruption of technology, customers vented through today’s equivalent of sending a letter of complaint, by flocking to Twitter with tweets of frustration and anger.
Great opportunity to switch banks
— Michael Cordes (@mike_cordes) 18 February 2018
At 9.17 pm (UK time) on 23 February, the bank said the issues were resolved and customers could access online banking. However, some users are still reporting issues including busy call lines.
UPDATE: Online Banking is back up and running. We apologize for any inconvenience this may have caused.
— TD Bank (@TDBank_US) 23 February 2018
Another fintech publication is claiming this is an “exclusive”. That is incorrect as the information is on TD Bank’s site and its Twitter feed.