Appian and KPMG expand AI alliance
At today’s (24 April) Appian World 2018 global user conference in Miami, Appian says its platform will be combined with the KPMG Ignite portfolio of AI services. The platform will also be used by KPMG Lighthouse, a “centre of excellence” for data and analytics.
Bill Cline, intelligent automation US advisory leader at KPMG, says: “Appian not only provides the digital layer to connect operational systems, it also helps integrate multiple classes of intelligent automation technology with human operations to optimise and expand the business value of our IA solutions.”
According to Appian, AI technology holds “immense promise for smarter decisions, faster action, and smoother business operations in scenarios ranging from frontline customer service to back-office risk management and regulatory compliance”.
It reckons deployment of AI solutions “lags” because they “tend to exist in separate silos that are disconnected from operational systems”.
Naturally, Appian and KPMG think they can bridge this gap, via AI and machine learning applications – ranging from voice analytics, to prediction based on big data, to chatbots.
Appian explains: “Currently, the results of AI are predominantly used as a way to analyse after the fact. Applying the results directly in active processes is key to making the right decision at the right time.”
For KPMG, the expanded alliance will offer clients the “benefit” of its KPMG Ignite, which includes methods, tools, and approaches that focus on “improving the consistency, efficiency, and speed of AI-enabled decisions and actions”.
These are backed by data science resources, and Appian “solves” the application development side of the equation through low-code development, including no-code integration to cloud cognitive and machine learning services from platform providers.