Metro Bank sets its Insights on Personetics’ AI
Powered by Personetics’ Cognitive Banking Brain, Insights monitors transaction data in real-time and identifies user-specific trends, events and spending habits – providing customers with “insightful prompts and forward-looking perspective into their finances”.
Craig Donaldson, CEO of Metro Bank, says: “We’ve all been there when you forget to cancel a free trial and end up accidentally subscribing for another month, or you leave a cafe only to realise you’ve mistakenly been charged twice for the same cup of coffee. Insights is about being on the front foot; cutting through the noise to provide relevant and timely tips that make a real difference to customers.”
The app will be made available this summer.
The bank and firm have been busy recently.
Last month, in an “industry-first”, Metro Bank launched its “walk out trading” service. Powered by its long-standing payments partner Acceptcards, it will allow businesses to accept debit and credit card payments as soon as they open their account.
Also in March, Romania’s second largest bank, Banca Transilvania, announced it will bring AI-fuelled, financial guidance into its digital banking experience courtesy of a new partnership with Personetics.