Ignite Sales and FIS join forces on digital engagement
Through the partnership, Ignite Sales will make its customer engagement technology available to FIS community banking clients.
The cloud-based customer engagement and application conversion technology, Ignite Dialogue, is made available in affordable, easy-to-implement packages. Ignite adapted this technology to make the service – previously only accessible to larger banks – now affordable and approachable for smaller financial institutions.
Ignite Dialogue helps smaller banks enhance the customer experience for their consumer and small business customers by guiding banks to discover each client’s needs and match them with products and services tailored to meet their specific financial requirements.
The service comes with an IQ Analytics reporting portal that guides the bank to develop their sales capabilities across all channels.
The company reports strong success metrics, citing that banks using the technology “often see customer satisfaction scores go up by as much as 40% and an increase in customer product adoption by as much as 200%”.
Headquartered in Texas, Ignite Sales offers customer engagement solutions for a range of bank sizes. The company also offers LeadLync, which automatically reports customer engagement results and recommendations directly into Salesforce; and IQAnalytics, an on-demand cloud-based analytics solution for customer and front office insights.
Headquartered in Florida, FIS serves more than 20,000 clients in more than 130 countries.