Citizens Alliance Bank allies with Computer Services for core and digital revamp
Minnesota-based Citizens Alliance Bank has selected Computer Services, Inc (CSI) as its core and digital banking technology provider.
The bank says it chose CSI due to three reasons: the first one is its core processing infrastructure for digital banking features, including integrated cash management tools and electronic payment solutions.
The second is CSI’s ability to deliver a fully integrated solution that will help increase the seamlessness across channels for customers, in particular millennials.
Lastly, CSI’s “culture and customer-centric focus align perfectly with that of the bank”.
“[We] need to provide more relevant digital technology and electronic payments solutions to our customers, especially in terms of delivering a consistent look and feel across all channels,” says John Gill, president and COO of Citizens Alliance Bank.
Alongside core and digital, Citizens Alliance Bank has also mentioned its aim to “simplify vendor management” by bringing systems and apps under one provider.
Not having to manage disparate systems provided by multiple layers of third-party products and service providers saves staff valuable time and frustration, according to Gill.
“These new technologies will allow our customers and employees to be more productive, as well as provide greater system flexibility and convenience; they will also make us more effective from a risk monitoring and administration standpoint.”
NuPoint’s core processing system for banks is integrated with CSI’s digital banking platform, so the bank plans to roll out several improved customer-facing services from CSI that include mobile deposit and bill pay, and increased debit card controls.