Quadient’s new tool accelerates insurance claims process
Customer communications management specialist Quadient has released a tool to help mid-sized insurers deliver personalised claims correspondence to customers across channels, reports Julie Muhn at Finovate.
Quadient Correspondence is a subscription-based, Software-as-a-Service (SaaS) solution that helps insurers make the move to digital without requiring in-house IT expertise.
The new tool works with a company’s existing claims system and because it offers a pre-loaded library of insurance-specific content as well as pre-built workflows, it processes claims faster than traditional methods. Agents can make communication templates in less than one hour, create customised correspondence in less than one minute, make approvals in less than one hour, onboard new employees in less than a day, and communicate via print and digital channels instantly.
To maximise time saved, Quadient Correspondence’s pre-loaded content offers the most commonly used claims templates that are pre-approved for regulatory compliance. The templates are also able to be edited, if needed, to suit specific circumstances.
“The claims process is the most expensive and important customer touchpoint insurers have, and often the moment of truth in an insurer-consumer relationship,” says Tamir Sigal, chief marketing officer at Quadient. “Quadient Correspondence is a robust solution that finally enables smaller insurance organisations to operate like a tier one enterprise, enabling immediate claims process improvement consumers will appreciate.”
Quadient rebranded from GMC Software last autumn.
By Adela Knox, FinTech Futures contributor