Camden National Bank outsources SilverLake core with Jack Henry
Camden National Bank is updating its technology infrastructure with Jack Henry and Associates.
The bank has migrated its SilverLake System to an outsourced environment, to support large core operations.
It hopes that Jack Henry’s resources to host the core allows Camden National Bank to focus internal resources on the growth of its business.
Flexibility and scale were also important drivers in the move to outsource, as the bank says that it would otherwise need to continually invest in a larger server environment to accommodate both organic and acquired growth.
Dan Swindler, director of support services at Camden National Bank, says: “Jack Henry demonstrated proficiency in business continuity, system reliability and uptime performance gives us the confidence that we will always be there for our customers, especially when they need us most.”
Aside from the bank’s core, Jack Henry is also hosting a number of other complementary solutions, all part of the bank’s investment in its customers, branches and overall digital strategy.
This includes call centre services for after hours and weekend support, making it the only financial institution in the state of Maine to currently offer a 24/7 call service.
Camden National Bank has also enlisted Jack Henry for a new account opening platform, eSign and CRM capabilities.