op-ed


What defines global customer success?

Payments are changing rapidly, and the industry is struggling to keep pace. Many banks and other card issuers — including the service providers they rely on — lack the agility to stay competitive and quickly deliver the new products, features, and payments experiences today’s customers want.

Q&A with Colleen Dorwart, RGCA board chair

As we reflect on 2017 and look ahead to 2018, we spoke with Colleen Dorwart, Retail Gift Card Association (RGCA) board chair, about the most popular gifts in America.

Q&A with Joe Daly, Paysafe

Joe Daly, COO payments processing North America, Paysafe, talks to us about all things paytech.

Why mobile wallet acceptance is key to retail growth

A young woman has made plans to join a friend for dinner at a restaurant across town, and with a few clicks on a mobile device she sets her night in motion. Her go-to ride-sharing service has sent a car, she’s ordered a cappuccino from her favorite coffee shop – this one is free because she’s a loyalty member –  and her social app pings her friend to let him know her ETA.

Q&A with Michael Parlotto, InComm

Michael Parlotto, VP, Emerging Technologies, InComm, gives the lowdown to Paybefore on the evolution of prepaid and what the future might hold for the industry.

Did Apple Just Reinvent Retail Again?

Forget facial scans or a watch that’s not tethered to the phone. If you’re a bank or payments company, you’d best be looking at Apple’s plans for the transformation of retail.

What You Need to Know about Pa.’s Money Transmitter License Changes

The introduction of new bond requirements for money transmitters in Pennsylvania is in line with an overall trend across states to enforce stricter conditions on money transmitter license holders and applicants. See what the licensing requirements mean for your business.

Factors in the Long Wait for EMV and Contactless in the U.S.

As some celebrate 10 years of contactless payments, Bastian Knoppers discusses why cards (not mobile wallets) are still king outside the U.S. and what it will take for the U.S. to catch up to the rest of the world on tap-and-go payments.

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